Drift Alternatives: 15 Safer, Smarter Conversational Tools in 2025
19 minutes
Sep 4, 2025
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Learn how to optimize your operations with text. We cover everything from API integrations to machine learning and sentiment analysis.
19 minutes
Sep 4, 2025
AI Website Widget Examples Transforming Customer Experience
TL;DR: AI-powered website widgets aren’t just add-ons — they’re your website’s front desk. From chat to recommendations, the right mix turns visitors into customers and tickets into instant answers. *** A decade ago, a website was little more than a brochure. A few pages, a... read more
7 minutes
Sep 3, 2025
Optimizing Automated Workflows for AI-Driven Service
TL;DR: Support teams drown in repetitive tasks. Workflows in Text App automate the noise — routing, AI responses, escalations — so agents focus where it matters. The result: faster support, happier customers, calmer teams. *** At some point, every support manager hits the same... read more
7 minutes
Sep 2, 2025
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LiveChat is a complete customer service platform that delights your customers and fuels your sales
What is an AI Agent and How Businesses Use Them Today
TL;DR AI agents don’t just answer questions — they act. From processing refunds to resolving tickets, they free teams for complex work. The big question is how quickly you’ll put them to use. *** Picture this: your inbox is overflowing. A hundred support tickets arrived... read more
10 minutes
Sep 1, 2025
Best AI Sales Software for 2025 That Helps You Sell
TL;DR Sales leaders can’t afford more tools that add noise. This guide shows the best AI sales software for 2025, when each fits, and why Text App stands out — AI agents that actually do the work. *** The pressure on sales teams is relentless: more deals, fewer resources, higher... read more
11 minutes
Aug 29, 2025
The 15 Best Intercom Alternatives for 2025
TL;DR: Intercom is powerful but pricey. From AI-first tools like Text App to budget-friendly helpdesks like Tidio, there are 15 strong alternatives in 2025. The right choice depends on your scale, budget, and how much you want AI to do for you. *** If you’re rethinking Intercom,... read more
11 minutes
Aug 29, 2025
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What is Customer Service Automation
TL;DR: Customer service automation takes repetitive work off your team’s plate — routing tickets, answering FAQs, resolving tasks — so agents focus on what matters most. The real win? Happier customers, without burning out your team. *** It’s midnight. A customer opens your chat... read more
7 minutes
Aug 29, 2025
Best AI Agent Platforms for 2025 (Hands-On Guide)
TL;DR: Support teams can’t hire their way out of rising demand. AI agents are the next step beyond chatbots — resolving issues, scaling 24/7, and freeing humans for complex work. The question is which platform fits your team best. *** Managing customer service in 2025 is harder... read more
12 minutes
Aug 28, 2025
Best AI Marketing Automation Tools for 2025
TL;DR: AI marketing automation in 2025 isn’t about the “best” tool — it’s about fit. From Text App’s AI agents to HubSpot, Salesforce, and Klaviyo, the right choice depends on your team’s size, channels, and goals. *** Marketers don’t need more dashboards — they need results. The... read more
12 minutes
Aug 28, 2025
How to Choose the Right Text Tools for Customer Service Automation
Customer service software is crucial to improve customer experience. Everyone would agree that customers love personalized and immersive experiences while interacting with a brand. They want to feel loved and a major part of the brand. Hence, you need the best customer service... read more
11 minutes
Aug 28, 2025
Top 5 Zendesk Alternatives in 2025
TL;DR Zendesk is still the benchmark, but newer AI-first tools are pulling ahead. Text App leads with automation at the core, Intercom focuses on engagement, Freshdesk wins on affordability, Kustomer on personalization, and Tidio on SMB simplicity. The choice comes down to scale,... read more
13 minutes
Aug 28, 2025
AI in Customer Service: What’s Changing and Why It Matters
TL;DR AI in customer service has moved beyond chatbots. Today’s AI agents resolve issues, not just answer questions. The result: faster support, less burnout, happier customers. The real question is — are you ready to trust them? *** It usually happens at the worst moment. A... read more
12 minutes
Aug 27, 2025
Best AI Customer Service Software (2025 Comparison Guide)
TL;DR: Customer expectations keep rising while teams hit their limits. We compared 10 AI customer service platforms to help you cut through the noise — and found which ones actually make support faster, not harder. *** Every support leader I talk to says the same thing: the inbox... read more
13 minutes
Aug 27, 2025
Text Intelligence is Redefining AI Customer Service in 2025
TL;DR Chatbots promised quick answers but rarely delivered. Text Intelligence goes further — AI trained on your own data that doesn’t just talk, it gets work done. Curious what that looks like in practice? *** Not long ago, every support team I talked to was excited about... read more
11 minutes
Aug 27, 2025
Chatbots in Customer Service Automation (Complete Guide)
Chatbots aren’t just answering FAQs anymore — they’re powering automation that scales service 24/7. With Text App, AI agents resolve real tasks while humans focus on what matters. *** Picture a Monday morning when your support inbox is already overflowing. Half the tickets are... read more
12 minutes
Aug 20, 2025